Question 1

How can live chat with a world trading expert?

Accepted Answer

Autonomous Trading enabled the **live chat feature** for professionals and non-professionals alike in the most recent version.

To chat, login to the app and navigate towards your private account. Therein, you find **private secure live chat between you and our team only.**

Kindly notice:

* The app live chat feature is not available to external users. 
* The app live chat feature is not available for users on trials. Plus, users on a trial do not have private accounts in the app.
* You don't have to purchase a plan to chat with us. You can buy [Intuitive Code membership](https://support.autonomoustrading.io/faqs/do-you-offer-membership-benefits-with-access-to-the-app) for a low price.
* To learn whether the live chat feature is available in your plan read the plan description or reach us.
* You may find chat enabled on several locations in the app.

![dashboard-chat.jpeg](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/16UyzPzYmE/resources/rWNfrafbRQ/dashboard-chat.jpeg)

Question 2

How to view the analysis content in the app?

Accepted Answer

Kindly be informed that Intuitive Code extended the benefits for users buying analysis and trading signals. Notice that low-cost, standard, premium, and special categories include different features, therefore, read the description available in the cart before purchasing. ## Most Popular - Special Forecast One special analysis video-on-demand. A license number will be auto-generated after you place the order. Your invoice will be available in the customer portal. * Free **Intuitive Code membership** worth $500 (*) * Buy the analysis * Install the app after payment received * No password required to view content * Watch the analysis in the app for 15 days * Streaming available. Download not allowed. * Free app account on Intuitive Code workspace for 1 year (*) * Free Traders' Insight live news analysis module for 1 year (*) * Free updates for 15 days automatically available in the app * **Dedicated support for 30 days including live commentary in the app** Dedicated support includes live commentary, i.e. additional critical information for example about trailing stops, trade alerts, support, and resistance pivots, or other relevant information guiding the user in real-time. ## Alex's demo for New Analysis Dashboard Please watch the video to comprehend what's new at autonomous trading. We extended the benefits and some widely popular professional features are now available to non-professionals. Before purchasing analysis make sure you read what's included. Each analysis category comes with a distinct support level. You also might wish to learn about the [customer portal](https://support.autonomoustrading.io/faqs/customer-portal) where you can dowload your invoices and manage your subscriptions.

Question 3

How do I ask for support?

Accepted Answer

Given the increase in the customer installed basis, we shall inform you about the new requirements to contact support ensuring smooth and efficient customer care for those who actually paid for it. Need help from our experts? We have you covered. Please follow the steps in this article.

### Requirements

To create a support ticket you need

* To be a customer (YouTube customers shall ask for support to Google)
* To have a unique license number.

### Where do I find my licence number?

Your unique license number is on your invoice. Please [contact us](https://autonomoustrading.io/contact/) if you don't have a license number yet because you placed an order on an old platform.

### How to I create a support ticket?

Kindly create your [support ticket](https://autonomoustrading.io/support/).

![Create-support-ticket.gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/16UyzPzYmE/resources/vad0TbMIEF/Create-support-ticket.gif)

### How to compare different support levels?

We divide support into distinct categories: standard, premium, dedicated, and expert. If you do not have access to the Users' Manual refer to this [simplied table](https://autonomoustrading.io/support/) offering a comparison between support levels.

Question 4

Do you offer membership benefits with access to the app?

Accepted Answer

Yes, we offer the [Intuitive Code membership](https://shop.autonomoustrading.io/cart/v-19gtohz) without the need to purchase a plan and with access to the Intuitive Code workspace in the app. Intuitive Code does not charge for the app being free forever.

### 1-year access to Intuitive Code workspace including member benefits

* Private app account
* App & email notifications 
* Chat
* Standard support
* Sales support

Order [here](https://shop.autonomoustrading.io/cart/v-19gtohz)

![Membership Certificate.jpeg](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/16UyzPzYmE/resources/kGJB2ZBv0M/Membership%20Certificate.jpeg)

Question 5

YouTube, Google, and Vimeo are blocked in China. Do you have servers in Asia?

Accepted Answer

Intuitive Code **does not offer services on YouTube** therefore it does not impact our plans. Although, we work with Vimeo and Google, we do not depend on any to deliver content to clients.

* Our site(s) are not blocked in China.
* Our partners Amazon AWS and Alibaba are available in Mainland China.
* Intuitive Code strategic partner has servers in Asia allowing easy access to [Alex Vieira analysis](https://autonomoustrading.io/market-analysis-trading-signals-price-targets/#/). You can watch and even download content if you purchased permission.
* The app our team and clients use is not blocked in China, therefore, [Traders' Insight China](https://autonomoustrading.io) is fully available
* Intuitive Code does not use any messaging service blocked in China (messenger.com, slack.com, whatsapp.com, telegram.org, signal.org)
* Intuitive Code does not use any social media website to deliver content. Our corporate culture cultivates independence from social media.

![asia-review.jpeg](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/16UyzPzYmE/resources/E2QN9o8isj/asia-review.jpeg)

Question 6

Can I buy the rights for one of Alex's Analysis?

Accepted Answer

Yes, we have clients doing it mainly for the most valuable and demanded items like NIO, Tesla, Square, ROKU, Twilio, some ETF's, however, this possibility is open to companies and professionals only since the transactions involve large amounts.

Kindly notice a contract must be signed between both entities, you and the author.

By **buying the rights for intellectual property**, no one else can

* sell any further items during the contract except the buyer
* publish any part of the analysis in case studies until the deadline expires

However, we and the author may publish a case study using a fraction of the analysis after the contract deadline expires with your permission.

Lastly, there is an option allowing one to **buy lifetime Intellectual property rights** for a given analysis.

Question 7

How do I know when my plan is active?

Accepted Answer

A plan is active once payment is received in your name for the invoice issued.

Notice that users on a trial do not have accounts on the platform until they become actual paying users.

## IMPORTANT
You must [create a new app user](https://support.autonomoustrading.io/faqs/how-to-create-app-account) before we notify that your plan is active.

## Active Plan Notification

1. You get an invitation by email to install the app (this is also valid for users on a trial).
2. You get a notification by email **confirming your plan is active** (this is not valid for users on a trial).
3. Click on the assigned task to you.

![active-plan.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/16UyzPzYmE/resources/YS36rbolbS/active-plan.png)

## Your Account 
Learn more about your account and pending tasks.

![plan-details-app.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/16UyzPzYmE/resources/rlnMggL2os/plan-details-app.png)

### Review and complete your profile
Your account information is private being shared between you and our team only. No third-parties have access to it.

1. Review your profile
2. It is required to have a complete profile. **If you find inaccurate or information missing, comment on the right-hand side panel. Our team will fill in the fields for you.**

You are now ready to start. Learn [how to get started](https://support.autonomoustrading.io/faqs/how-to-get-started-with-autonomous-trading).

Question 8

Do I have to be an expert to benefit from your trading ideas?

Accepted Answer

Thank you for your interest in our services. Although, the more you know about the markets the better it is, you shall be aware **your performance will not depend on your supposed "knowledge".** To address the question, you do not have to be an expert in investment or trading to benefit from our plans. Honestly, your supposed knowledge might constitute an obstacle since you believe to be an informed person. We invite you to go through thousands of case studies that we published asking you whether you comprehend or not the instructions. You're certainly free to make your own decisions. # One Place for All Your Trading Not only we offer a viable solution, but we constitute the **only actual one place for all your trading** discussing stocks, ETF's, earnings, education, cryptocurrencies, oil, gold, and IPO's. Alternatively, [you can try Wall Street ideas to see how does it work for you](https://edition.cnn.com/2021/03/30/investing/wall-street-hedge-fund-elizabeth-warren/index.html). ## Analysis We have released a [large number of analysis including trade signals](https://autonomoustrading.io/market-analysis-trading-signals-price-targets/#/) for a large number of companies, ETFs, IPO's, crypto, oil, and gold, which do not require one to be an expert. ## Traders' Insight The plan Traders’ Insight also does not require one to be an expert. We have a feature called live commentary - read the Users' Manual - that helps one learn about investing by following up the investment process giving you guidance when it gets to the point of making decisions. Furthermore, the **Live Meetings** module included in the Traders' Insight full pack addresses beginners requirements. ## Traders' Courses If you feel unprepared to get into the markets we offer a [viable solution](https://autonomoustrading.io/how-to-invest-in-real-time/). ## Reviews & Trial There are a large number of reviews and interviews responding to this topic. ### [AI Helps Investor Without Experience Making Money to Buy a Ferrari 488 GTB in Four Months!](https://blog.autonomoustrading.io/ai-helps-investor-without-experience-making-money-to-buy-a-ferrari-488-gtb-in-four-months/) ### Trial Lastly, if you are serious about your intentions you can always [get a trial](https://autonomoustrading.io/trial/) for 7-day's. The aim of the trial is to help you comprehend how does it work, not to make profits. Hopefully, I responded to your question, otherwise feel free to [contact us](https://autonomoustrading.io/contact/).

Question 9

Why shall I use the app notepad?

Accepted Answer

There are over one hundred app features which will definitely help you improve your productivity but also your performance as a serious investor. The notepad is one of these features.

Our team uses features such as reminders, tasks, and the notepad daily. You can use the notepad to

1. Organize your own ideas
2. Take notes directly on the browser.

If you are on the phone with your broker or your wife is giving you a task, you can take a note :) 📝 They remain always there at the click of a button!

Note that you can **convert a note into a task** which is remarkably useful. Then, you can set a starting date, due date, etc. It's a world of endless possibilities which you can adapt to the way you like to work.

![notepad-app.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/16UyzPzYmE/resources/6iY74vhk7C/notepad-app.png)

I also strongly suggest the [use of the Chrome extension](https://support.autonomoustrading.io/faqs/why-shall-i-use-the-app-chrome-extension).

Question 10

Do you have a trial?

Accepted Answer

Autonomous Trasding plans are very different from YouTube - we want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products. **[Over one thousand free real-time ideas for you to invest in.](https://blog.autonomoustrading.io)**

## A. YouTube Does Not Offer Trials

**Kindly note that Intuitive Code does not sell subscriptions on YouTube. Google is the entity selling responsible for taxes, billing, and support.**

All sales are final. YouTube does not offer refunds whatsoever. You have over one thousand free videos on Alex channel to choose from.

We suggest you do a one month subscription. You may cancel the recurring payment any time. You will continue to have access to the subscription until the end of the billing cycle.

## B. App and Traders' Insight trial

The app is free forever, even if you cancel or do not subscribe to any plan, you can continue using the app to improve your productivity. You can [apply for a trial](https://autonomoustrading.io/trial/).

![traders-insight-social-media.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/16UyzPzYmE/resources/hL82CC03Nz/traders-insight-social-media.png)

## C. Free Bitcoin live trading - US and Asia

### C1. ASIA
Kindly notice that we offer [live streaming crypto trading in Asia for over 4,000](https://blog.autonomoustrading.io/legendary-crypto-trader-who-called-ethereum-bottom-110-makes-billions-on-rally-to-2-000/) - not available in the U.S territory.

![Crypto Trader Who Called Ethereum Bottom $110 is Selling Today $1,940.gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/16UyzPzYmE/resources/KLKMKtZyx0/Crypto%20Trader%20Who%20Called%20Ethereum%20Bottom%20%24110%20is%20Selling%20Today%20%241%2C940.gif)

### C2. United States and rest

For U.S citizens get your free ticket [here](https://trading.autonomoustrading.io/tickets/)

## D. Free live stream on YouTube

This article includes [free live streaming](https://blog.autonomoustrading.io/legend-who-bet-5-billion-against-gamestop-livestream-on-youtube/) on YouTube.

![youtube-mmebership.jpeg](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/16UyzPzYmE/resources/iMPDbGEWAl/youtube-mmebership.jpeg)

## F. Free Analysis

Get your [free analysis including 100% accurate price targets](https://blog.autonomoustrading.io/how-did-i-turn-snowflake-into-120-billion-market-value-shattering-historical-records/) on articles published in real-time.

![Review $320 Million-email.gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/16UyzPzYmE/resources/wDqoVvB77Q/Review%20%24320%20Million-email.gif)

## G. Free Resources

Over [one thousand free real-time ideas](https://blog.autonomoustrading.io) for you to invest in.

How can we help?

Creat a support ticket

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