Question 1

How do I ask for support?

Accepted Answer

Given the increase in the customer installed basis, we shall inform you about the new requirements to contact support ensuring smooth and efficient customer care for those who actually paid for it. Need help from our experts? We have you covered. Please follow the steps in this article.

### Requirements

To create a support ticket you need

* To be a customer (YouTube customers shall ask for support to Google)
* To have a unique license number.

### Where do I find my licence number?

Your unique license number is on your invoice. Please [contact us](https://autonomoustrading.io/contact/) if you don't have a license number yet because you placed an order on an old platform.

### How to I create a support ticket?

Kindly create your [support ticket](https://autonomoustrading.io/support/).

![Create-support-ticket.gif](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/16UyzPzYmE/resources/vad0TbMIEF/Create-support-ticket.gif)

### How to compare different support levels?

We divide support into distinct categories: standard, premium, dedicated, and expert. If you do not have access to the Users' Manual refer to this [simplied table](https://autonomoustrading.io/support/) offering a comparison between support levels.

Question 2

Stock market closed today. Are you closed?

Accepted Answer

Glad you ask! That's an excellent question. Our working hours is 24x7. Our Timing is Different.

While others are [releasing fake news deliberately defrauding investors](https://www.cnbc.com/2019/05/21/morgan-stanley-tesla-shares-could-drop-to-10-in-worst-case-scenario.html) using common tactics, we are [always present informing investors how to profit](https://blog.autonomoustrading.io/ai-vision-fund-exposes-morgan-stanley-tesla-outlook-as-fraud/) from this array of non-sense.

Therefore, although today the stock market is closed indeed.

* Our support is open.
* We have more news 
* We have more analysis
* We have a webinar for the day.
* I have orders to process.
* Operations are working full-time improving workflows.
* Even Alex has fresh new content for YouTube members only.

![IMG_1170.jpg](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/16UyzPzYmE/resources/dDTXWfF7GG/IMG_1170.jpg)

We normally close for holidays to celebrate when everyone else is on a frenzy doing the opposite of what's supposed to do, we call this status - **AI cruise control**.

Have you noticed the most common search worlds on Google and YouTube are "stock market today"? The crowd is simply stupid. We [discuss the future](https://autonomoustrading.io).

Question 3

How can I cancel Alex Vieira YouTube subscription?

Accepted Answer

**Kindly note that Intuitive Code does not sell subscriptions on YouTube. Google is the entity selling responsible for taxes, billing, and support.**

By searching on the web we found this information which might be helpful to you.

You can cancel your subscription on YouTube at anytime by following these steps.

1. Login to your YouTube account
2. Navigate towards your subscriptions.
3. Cancel the channel of your interest.

Question 4

How to subscribe?

Accepted Answer

Intuitive Code does not offer recurring subscriptions. Our produts and plans are [described on the site.](https://autonomoustrading.io)

**Kindly note that Intuitive Code does not sell subscriptions on YouTube. Google is the entity selling responsible for taxes and billing.
**

Alex Vieira offers subscriptions on YouTube only. Learn how to [subscribe to Alex Vieira on YouTube](https://support.autonomoustrading.io/faqs/how-to-subscribe-on-youtube)

![how-to-invest-get-started.jpeg](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/16UyzPzYmE/resources/xPzR59ES5b/how-to-invest-get-started.jpeg)

Question 5

How can live chat with a world trading expert?

Accepted Answer

Autonomous Trading enabled the **live chat feature** for professionals and non-professionals alike in the most recent version.

To chat, login to the app and navigate towards your private account. Therein, you find **private secure live chat between you and our team only.**

Kindly notice:

* The app live chat feature is not available to external users. 
* The app live chat feature is not available for users on trials. Plus, users on a trial do not have private accounts in the app.
* You don't have to purchase a plan to chat with us. You can buy [Intuitive Code membership](https://support.autonomoustrading.io/faqs/do-you-offer-membership-benefits-with-access-to-the-app) for a low price.
* To learn whether the live chat feature is available in your plan read the plan description or reach us.
* You may find chat enabled on several locations in the app.

![dashboard-chat.jpeg](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/16UyzPzYmE/resources/rWNfrafbRQ/dashboard-chat.jpeg)

How can we help?

Creat a support ticket

Competitive Analysis

How do I ask for support?

Stock market closed today. Are you closed?

How can I cancel Alex Vieira YouTube subscription?

How to subscribe?

How can live chat with a world trading expert?

How do I ask for support?

Stock market closed today. Are you closed?

How can I cancel Alex Vieira YouTube subscription?

How to subscribe?

How can live chat with a world trading expert?

Live Market Analysis

Traders Insight